The Society Operations team at CFA Institute wants to keep the society network apprised of our efforts to improve your experience with our shared technology platforms.
Given the importance of this information and its impact on current and future business decisions, we are pleased to share this update outlining recent developments and what you can expect in the coming months. To see our progress, revisit our last quarterly update, and look for these updates to be posted on a quarterly basis here on Connexions.
Higher Logic Update for Society Leaders
The Membership and Community component of the Society Operating Model focuses on modernizing the member and volunteer experience through connection. To advance this initiative, we’ve invested in Higher Logic, a community engagement platform that hosts online communities, to engage and empower our society leaders and staff.
- Why this matters: An interactive, society leader community will empower volunteers and enable leaders to learn from peers globally; allow for consistent collaboration between societies and CFA Institute; and recognize efficient, real-time communications and information sharing. Society leaders currently access operational resources from Society Center and organizational strategic news through Connexions. Through the adoption of Higher Logic, we will streamline information sharing into one seamless experience. Please note that we do not have plans to retire Society Center and Connexions at this time—these resources will remain available to leaders for the foreseeable future.
- Timeline: Beta testing is scheduled to begin in November with a full launch in December. We will communicate how your society and adopt and use the platform prior to launch.
Evaluating Salesforce Reporting: Member and Candidate Codes
CFA Institute’s efforts to stabilize integrations and streamline data will result in some changes to the member and candidate codes we use. As we expand the number of program offerings and the definition of candidate and certificate holders in our database, we are actively reviewing the current listing of codes and have recognized a need to change this model.
- Why this matters: The codes that are currently assigned to candidates and members in Salesforce are calculated from data in BERT and prone to error. This has the potential to create discrepancies in reporting. The Society Operations team, in conjunction with IT, is undertaking a project to evaluate and re-configure current reports available to societies to ensure the data we are providing is accurate.
- Timeline: This project is underway. We will communicate any updates or changes to reporting to societies as they develop.
Membership Renewal & Invoicing Data
Overall, the subset of members who requested an invoice to pay their dues this year is .9% of CFA Institute members (1661) and 1% of all society members (1430). While these are small percentages, we would like to make you aware of a potential discrepancy.
- Why this matters: If an invoice expires before payment is made, an incorrect payment status may be reflected in Salesforce. This is a known issue that is related to the timing of data flowing from NetSuite to Salesforce. Additionally, invoice payments received have a small holding period which is due to the manual process of applying the payment to the correct contact. Should a member who has requested an invoice report any issues regarding member status or payment, please direct them to the GCC to reconcile this issue.
If you have any questions or would like to learn more about these updates, please reach out to societysupport@cfainstitute.org.
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